FREQUENTLY ASKED QUESTIONS

Our business is based on providing professional guidance and solutions, which means we receive many questions from our clients. Check out a few of our most common inquiries below. If you can’t find the answer you’re looking for, let us know and we’ll find it for you. Every question is important to us, so don’t hesitate in reaching out.

Ask Us A Question?

WHY SHOULD I USE A PROPERTY INVENTORY CLERK?

Our professional inventory clerks are trained to collect crucial details and descriptions of your property assets to safeguard their value whilst ensuring our reports meet the tenancy deposit guidelines in the event of a dispute.

CAN I CONDUCT MY OWN INVENTORY REPORT?

Yes. However, should your report fail to include all the relevant information to protect your assets, this could work against you in a dispute, such as incorrect use of terminology, no timestamps or incorrect report formatting. In addition a professional report can take between 4-6 hours to process, excluding the commute times and onsite visual inspection.

HOW LONG DOES AN INSPECTION TAKE?

The onsite inspection requires our property clerk to collect the keys from the holding agent or the tenant at the property and return them to the agent or release to the incoming tenant, depending on the type of inspection, this can take up to an hour. We then conduct an onsite visual inspection to collect all the details and conditions required for the report, this includes photos, videos and dictation.
We reserve up to 2 hours for the onsite inspection should there be any unforeseen delays. The next stage is the transcription conducted by our back office administrators, this can take between 4-6 hours, with a final quality assurance review from the clerk before delivering the report. Our service saves you up to 9 hours of your time.

WHICH REPORT DO I NEED?

If you are a new landlord or have a new begin of tenancy, we recommend an Inventory and check-in report to ensure all the assets are appropriately recorded including item descriptions and conditions, should you have an old inventory report and do not require a new itemisation, then a condition of check-in report should be suffice and can be compared against the old inventory. It's recommended to use the same inventory supplier to avoid multiple standalone reports and inconsistencies. 
Mid Term inspections are for mid tenancy, this service is usually conducted bi-annually for long term, periodic tenancies to ensure the property is being cared for and to provide peace of mind. Prevention is better than cure.